Legal

Terms of service

Draft for legal review. This is a substantive draft, not filler text — but it has not yet been reviewed by a solicitor, and it references an entity name and address that you still need to finalise (see clause 2). Do not publish this as your live terms until both are done.

Last updated: 12 July 2026

In plain English
  • You get a 30-day free trial of Rosta Pro; a card is required up front and billing starts automatically on day 30 unless you cancel first.
  • You can switch plans or cancel any time from within the app — cancelling doesn't touch your data.
  • Your data is yours. We just host and process it for you, and you can export it whenever you like.
  • You're responsible for the accuracy of what you enter and for your own clients' consents — Rosta isn't designed to hold health or medical information, so please don't put any in.
  • We do our best to keep Rosta reliable but, like any early-stage product, we can't promise it'll never go wrong — our liability is capped and explained in clause 18.

1.These terms

These terms govern your access to and use of the Rosta website and application (together, the “Service”). By registering interest, creating an account, or using the Service, you agree to these terms. If you don’t agree, please don’t use the Service.

2.Who we are

Rosta is provided by [YOUR FULL LEGAL NAME], trading as TRNDSTTR (a sole trader), of [ADDRESS FOR SERVICE — see note below] (“Rosta”, “we”, “us”).

Note on the address: UK law (the Business Names etc. Regulations 2015) requires a real name and an address for service to be disclosed here and on invoices when trading under a name other than your own. That address does not have to be your home — a Royal Mail PO Box, a virtual office / registered-agent address, or your accountant’s address (with their agreement) all satisfy this while keeping your home address private.

3.Definitions

“You” or “Coach” means the person or business that holds a Rosta account.

“Client” means an individual you add to your Rosta workspace as your own customer.

“Plan” means Lite, Pro, or Complete (once available), as described on our pricing page.

“Your Data” means the data you or your Clients submit to the Service, including Client records, session and payment information.

4.The Service

Rosta is a subscription admin tool for independent coaches, personal trainers and instructors, covering scheduling, client records, pack/credit tracking, payment tracking, insights, and (on paid plans) automated reminders and a client-facing portal. Not every feature described on our website is available on every Plan — see pricing for what’s included. Features marked “coming soon” are in development and not yet available; we may change the date, scope or price of any such feature before launch.

5.Eligibility

You must be at least 18 years old and able to form a binding contract to use Rosta. You confirm that you are using Rosta for your own coaching business (as a sole trader, partner, or on behalf of a company you’re authorised to bind), and that you have the authority and any necessary consents to add your Clients’ data to the Service.

6.Your account

You’re responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access. You must provide accurate information when registering and keep it up to date.

7.Free trial and subscriptions

New accounts start with a 30-day free trial of Pro. A payment card is required at sign-up; if you don’t cancel before the trial ends, we’ll automatically begin charging your chosen Plan (monthly or annually) via our payment processor, Stripe.

Monthly Plans are billed in advance each month and may be cancelled at any time, effective at the end of the current billing period. Annual Plans are billed in advance each year at a discounted rate. You can switch between Lite and Pro, or cancel entirely, at any time via the in-app billing portal.

8.Fees, billing and tax

Fees are shown on our pricing page and are exclusive of VAT unless stated otherwise. We may add VAT if we become required to charge it. If a payment fails, we may retry it, suspend Pro features, or move your account to Lite or a suspended state until payment succeeds. We may change our prices with at least 30 days’ notice to existing subscribers; continuing to use a paid Plan after a price change takes effect means you accept the new price.

9.Cancellation and downgrade

You can cancel or downgrade your Plan at any time from the app’s billing portal. Cancelling stops future billing but doesn’t delete your data — your data is kept and handled as described in our Privacy policy. We don’t offer refunds for partial billing periods, except where required by law.

10.Your responsibilities and acceptable use

You agree that you will:

  • only enter accurate information about yourself and your Clients;
  • obtain any consents from your Clients needed for you to hold and process their data through Rosta;
  • use the Service lawfully and not to store or transmit unlawful, abusive or infringing content;
  • not use Rosta to record health, medical or other special-category information about yourself or your Clients — Rosta is not designed or intended to hold this kind of data, and doing so is at your own risk and responsibility; and
  • not attempt to reverse-engineer, resell, or interfere with the Service’s security.

11.Your data and content

You own Your Data. You grant us a limited licence to host, store, process and transmit Your Data solely to provide the Service to you, in line with our Privacy policy and Data Processing Agreement. You can export Your Data at any time using the in-app export tools (where available on your Plan), or by asking us.

12.Data protection

Where you use Rosta to process personal data about your own Clients, you are the data controller and Rosta is your data processor, on the terms of our Data Processing Agreement, which forms part of these terms. You are responsible for complying with data protection law in respect of Your Data, including having a lawful basis and any necessary consents.

13.The client portal

If you use the client-facing portal (available on qualifying Plans), you’re responsible for the accuracy of the contact details you provide for your Clients and for how you use the portal to communicate with them. The portal is provided to your Clients on your behalf, under your relationship with them.

14.Intellectual property

We (or our licensors) own all rights in the Service, including its software, design and the Rosta name and logo. Nothing in these terms transfers any of that to you, except the right to use the Service in line with these terms.

15.Third-party services

The Service relies on third-party providers, including Stripe (payments), Supabase (hosting/database), Resend (email) and Netlify (hosting). Your use of features involving these providers may also be subject to their own terms.

16.Availability and support

We aim to keep the Service available and reliable, but Rosta is an early-stage product provided without an uptime guarantee at this stage. We may carry out maintenance, and we’ll try to give reasonable notice of anything that significantly affects your use of the Service.

17.Suspension and termination

We may suspend or terminate your account if: you materially breach these terms and don’t fix it within a reasonable time of us telling you; payment fails and remains unresolved; or we reasonably believe your use risks harm to us, other users, or the Service’s security. You may stop using the Service and close your account at any time.

On termination, your right to use the Service ends; Your Data is retained and deleted in line with our Privacy policy.

18.Warranties and liability

The Service is provided “as is”. To the fullest extent permitted by law, we exclude all implied warranties, and we are not liable for indirect or consequential losses (such as loss of profit or business opportunity).

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t lawfully be limited or excluded. Subject to that, our total liability to you arising out of or in connection with the Service is capped at the greater of £100 and the fees you paid us in the 12 months before the claim arose.

19.Indemnity

You agree to indemnify us against reasonable claims, losses or costs arising from your breach of these terms, your unlawful use of the Service, or Your Data infringing a third party’s rights or breaching data protection law.

20.Changes to these terms

We may update these terms as Rosta evolves. We’ll change the “last updated” date above and tell registered coaches directly about any material change; continuing to use the Service after a change takes effect means you accept it.

21.General

You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or sale of the business. If any provision is found unenforceable, the rest remains in effect. These terms, together with our Privacy policy and DPA, are the entire agreement between us about the Service.

22.Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, unless you are a consumer resident elsewhere in the UK, in which case you may also bring proceedings in your local courts.

23.Contact

Questions about these terms? Email rosta@trndsttr.co.uk.